WPR Unit Three

Unit 3: Framework 3.3

• Nonverbal Communication (ppt)
• Listening (ppt)

Unit 3: Framework 3.4

• Lesson Plan Conflict Resolution (also used videos from United Streaming: "Getting Along With Your Supervisor" & "Getting Along With Your Coworkers")

Unit 3: Framework 3.7

• ESkills Solving Problems Activity
• Earthquake Discussion Questions    Group Roles for Earthquake Activity
• ESkills Solving Problems WS
• Lesson Objectives Solving Problems (ppt)
• Moving Ahead: Solving Problems
• Objectives and Vocab
• Objectives
• Skillfully Done: Solving Problems
• Sneak Preview/Closer Look: Solving Problems

Unit 3: Framework 3.8

• ESkills: Serving Customers
• Lesson 3 & 4 Tests
• Lesson Objectives (ppt)
• Looking Forward: Serving Customers
• Objectives: Serving Customers
• On The Job: Serving Customers
• Skillfully Done: Serving Customers
• Vocab and Obj
• When Diversity is Good Business